New sales consultants acquire a profound understanding of their competencies on the trading floor. The ability to hear and delve into customer needs. Psychologically, they “adapt” even to the most “difficult” and capricious customers. Thanks to the close cooperation at the training, new sales consultants better build relationships in the trading hall, react to the working moments faster and more accurately, “feel” each other, mutual assistance occurs without further ado, literally by looks and signs (we have long distances in a boutique). There is a more complete understanding of the cause-effect relationships at work, the reaction improves not only in a particular situation but also the ability to properly plan their future actions, which leads to more efficient work of sales assistants. They have less fuss, they manage to work with 2-3 clients at the same time (with a large flow of customers: season of discounts, a new collection, etc.). After the training, there is a clear overall elation in work, an intense desire to put the gained knowledge into practice. New sales assistants work enthusiastically with customers of the boutique, develop their own individual style, are inspired by the realization that they are reaching a new level of professionalism, they acquire new customers for the boutique, who then become regulars. The awareness of new sales assistants of their actions at work increases many times, and, as a result, they quickly integrate into the team, with clarity, speed and apparent effectiveness of their actions and all that causes the well-deserved respect of the experienced “veterans” of our team. The result of the training is a great team of sales assistants, that enables to achieve impressive results. With respect and gratitude,

I liked the training very much, it was definitely useful and brought a lot of new things:

1. Real sales tools for selling to different types of clients. Not just general words about, for instance, introverted clients and VIP clients, but very specific phrases, approaches;
2. Very significant and positive is that Natalia inspired the sales staff with many years of experience to change not very efficient habitual methods of their work, and that the guys realized and acknowledged the importance of new sales habits practice in breaking old unproductive techniques formed for years
3. A lot of attention was given to practicing presentation blocks, writing and speaking in dialogues, thus their presentation skills were improved.
4. A lot of attention was paid to the psychological mindset of the sales assistants at work and the explanation of decisive nuances that arise when working with people. The reaction of the participants made it clear that they were very interested and that they would use the information at work and in life.
5. Natalia has instantly created a rapport with the participants, despite their extensive experience, previous trainings and initially skeptical attitude: ” well, another chewing gum to chew” – at the 1st session they realized that they would be interested that the information would be new and usefull, clearly felt professionalism and clear focus on high-end retail.

With respect and in anticipation of new meetings,

During three days of training, we discussed how to be effective at every stage of sales. We discussed the types and stages of sales, types of customers. We learned to confidently and convincingly communicate with the client, bypass slippery topics and direct the conversation in the right direction. We discussed the methods and techniques of effective rapport. We shared our experience and learned new techniques and methods to effectively identify customer needs. Natalia shared with us the art of asking questions and the key rules of persuasion and argumentation that increase sales. We analyzed the techniques of active listening. We worked out types of objections, practiced transformation of objections into benefits. We discussed the methods and techniques to help make a decision. We learned the secrets of how to be a professional, not dependent on own mood. Our team received a lot of useful information, and we hope that we will be able to successfully put it all in practice! And by combining this knowledge with the experience and personality of each, we will be able to develop our own style, which our regular customers will appreciate!

To be honest, we all came skeptical after sales training with one Moscow guru. And compared to the training of the “guru”, Natalia’s training turned out to be very valuable in terms of the practicality of applying everything that was discussed, and most importantly, tried out right there. One feels the rich personal experience of Natalia’s sales, which she shares with generosity. I also liked the consistency and logic of the material – everything was easily perceived.

Everything comes in time! The teacher shows up when the student is ready! I am still armed with your phrase: “Right now something threatens you?” when dealing with my doubts, uncertainties and fears. After all, sales are a whole series of philosophical conversations flowing smoothly into a purchase. Our customers buy things through pleasant process of communication! And of course, your ease and positivity shared with participants remained in part in the participants.